Our CAREGivers

A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Melbourne's Footscray, Hopper's Crossing & Western Suburbs, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo an intensive three phase interview process, including no less than four reference checks and a criminal background check.

Our training

Home Instead's exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead's dementia care services.

Relationships first 

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease. 

Carolyn

CAREGiver since August 2010

Carolyn is a very reliable, warm and trustworthy caregiver. She has17 years of caring experience. Her attention to detail is noteworthy. She picks on details that have been missed out by Occupational Therapists and has helped rectify situations for our clients. She cares for her mum at home and has recently become a grand mum. She volunteers to help her clients on her own time.

Heather Kelly

CAREGiver

Heather started working with Home Instead in April 2015 and has been a great representative of Home Instead. She is well presented, reliable, responsive caregiver, sending us great daily feedback. She always goes above and beyond for her clients. She has had some very “hard to please” clients and she always does a great job. One such client called the office to say that “Heather is everything a CAREGiver should be”.